Privacy Policy

Sky Rivers ("we," "us," or "our") operates theactualitymethod.com to provide professional coaching services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, book a session, or communicate with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the collection and use of your information as described here.

1. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you. This includes:

• Contact Details: Your name, email address, and phone number.
• Financial Information: Payment details processed securely via our third-party payment processor (Stripe). We do not store your full credit card numbers on our own servers.
• Booking & Mentorship Information: Information provided during the booking process on Cal.com, including your career background, session notes, and any intake forms completed to facilitate your alignment sessions.
• Communications: Any information included in your emails or messages sent to us regarding support or enquiries.
• Device & Usage Information: IP addresses, browser types, and basic interaction data collected automatically when you navigate our website.

2. How We Use Your Personal Information

We use your information to:

• Deliver the Services: To schedule and perform your Somatic Career Alignment sessions and manage our professional relationship.
• Process Payments: To securely handle transactions for individual sessions or coaching packages.
• Communicate: To send session reminders, respond to enquiries, and provide relevant updates regarding your coaching.
• Legal & Security: To prevent fraud, protect the security of our Services, and comply with applicable laws.

3. Disclosure of Personal Information

We do not sell your personal data. We disclose information only to service providers who help us operate, specifically:

• Cal.com: For scheduling and booking management.
• Stripe: For secure payment processing.
• Internal Tools: Professional tools used for email communication and secure data storage.
• Legal Obligations: If required by law to respond to valid legal processes.

4. Third-Party Links

Our website includes links to our booking platform (Cal.com). We are not responsible for the privacy practices of third-party platforms. We recommend reviewing the privacy policies of any third-party service you interact with.

5. Security and Retention

While we take reasonable steps to protect your data, no security measure is impenetrable. We retain your personal information only as long as necessary to provide you with Services, comply with legal obligations, or resolve professional disputes.

6. Australian Privacy Principles (APP) Compliance

As an Australian-based entity, we comply with the Privacy Act 1988 (Cth).

• Access and Correction: You have the right to access and correct the personal information we hold about you. Please contact us via the details below to make a request.
• Complaints: If you have concerns about your privacy, please contact us directly. If you are unsatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
• Data Storage: Your data may be processed on infrastructure provided by our service providers (such as Cal.com or Stripe), which may be located outside of Australia (e.g., USA). We ensure these providers maintain high standards of data protection.

7. International Customers (GDPR)

If you are located in the EU or UK, we process your data primarily to fulfill our contract with you (delivering coaching services). Your data is handled with care and in accordance with the principles of data minimisation and security.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practice. The "Last updated" date at the top of this page will reflect the most recent changes.

9. Contact

For any questions regarding your privacy, to request access to your data, or to file a complaint, please contact us via the contact form on the Site.